Shipping policy
Return Policy
Ceremonial Product Notice
Our christening bottles and ceremony kits are designed for a single-use ceremonial moment.
Due to the nature of these products, we do not accept returns on used items.
Returns (Unused Items Only)
We accept returns on unused, unopened items within 14 days of delivery.
To be eligible for a return:
• Item must be unused and in original condition
• Item must be returned in original packaging
• Proof of purchase is required
Return shipping costs are the responsibility of the customer.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 5 days of delivery.
Include photos of the item and packaging so we can resolve the issue quickly.
We will replace or refund damaged items as appropriate.
Non-Returnable Items
The following items are not eligible for return:
• Used or opened christening bottles
• Personalized or custom items
• Items not in original condition
Order Accuracy
Please review your order carefully before placing it, especially for any personalized details.
We are not responsible for errors submitted at checkout.
Refunds
Once your return is received and inspected, refunds will be issued to your original payment method.
Shipping costs are non-refundable.
Questions
If you have any questions before purchasing, we encourage you to contact us.
We are here to help ensure your ceremony is properly prepared.